Terms of Service

IAG Standard Terms and Conditions for our Managed Service Customers and prospective customers:

1. The term of Service: This agreement is considered a one-time contract unless term commitment is specified otherwise.  Termination of recurring contracts after the contract term requires 30 days advance written email notice.
   
2. Service Activation: Under this agreement, service begins as of the beginning date shown on the face of this agreement, but project start dates must be scheduled and agreed upon by both parties.
   
3. System-Level Support-Not Covered: IAG is not responsible for repairs necessitated by customer alteration of the operating system. IAG shall not be liable for delay in furnishing or failure to furnish service if such delay is caused by forces beyond the reasonable control of IAG.
   
4. Limitations of Liability: In no event shall IAG be liable for damages resulting from loss of data, profits or for any incidental or consequential damages that exceed the charges paid by the customer hereunder for this contract, even if advised of the possibility of such damages, This agreement shall be interpreted under and pursuant to the laws of Ukraine.
   
5. Best Efforts: Client and IAG agree to use their best efforts and cooperate in the performance of this Agreement.
   
6. Agency: Client and IAGagree that this Agreement is not intended to create any agency relationships of any kind, and both agree not to contract any obligations in the name of the other party and not to use each other’s credit in conducting any activities under this Agreement.
   
7. Trademarks: IAG may include the Client’s name and contact information in directories of IAG service subscribers for the purpose of promoting the use of the service to additional potential clients.  However, IAG is not authorized to use the Client’s name, trademarks or other identifying information in any other advertising or promotional materials without the prior written consent of the Client.
   
8. Mutual Indemnification: Client and IAG agree to indemnify and hold Client/IAG harmless from any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney’s fees, costs, and other expenses incurred by IAG as a result of any activities conducted by the Client. Client and IAG will promptly notify each other upon receipt of any claim or legal action arising out of activities conducted pursuant to this Agreement. The rights and responsibilities established in this paragraph shall survive indefinitely the termination of this Agreement.
   
9. Waiver: Either party’s waiver of or failure to exercise, any right provided for in this Agreement shall not be deemed a waiver of any future right of this agreement.
   
10. Successors and Assigns: This Agreement shall be binding on the parties, and on their successors and assigns, without regard to whether it is expressly acknowledged in any instrument of succession or assignment.
    
11. Captions: The captions of each paragraph of this Agreement are inserted solely for the reader’s convenience, and are not to be construed as part of the agreement.
    
12. Amendment: This Agreement constitutes the entire Agreement between the parties, and supersedes all prior writings or oral agreements. This Agreement may be amended only by writing clearly setting forth the amendments and signed by the party against whom enforcement is sought.
    
13. Notices: Notices required by this Agreement shall be in writing and shall be delivered by email. All notices and other written communications under this Agreement shall be addressed to the individuals in the capacities indicated below, or as specified by subsequent written notice delivered by the party whose email address has changed.
    
14. Severability: Should one or more clauses of this agreement be held invalid under the laws of Ukraine, the remaining clauses shall remain in effect as a whole and binding contract.
    
15. As a company policy, IAG cannot perform work for companies directly or indirectly (ex.- through resellers) hosting or supporting adult content, harassment, bullying, or hate industries.  IAG reserves the right to cease services at any time if this policy must be enforced.
    
16. Confidentiality.  All information disclosed by IAG to the Client is Confidential Information in terms that it:
    – shall remain the exclusive property of IAG
    – shall be used by the Client only for the Purpose set forth above
    – shall be protected by the Client.
    
17. Confidential Information shall constitute all information concerning IAG (whether prepared by IAG, its representatives, advisers or others), whether furnished before or after the date of this Agreement and regardless of the manner in which it is furnished and includes, without limitation, any ideas, technical data and concepts, formula, pattern, program, method, technique, process, design, or hardware configuration information which derives independent economic value or commercial advantage, actual or potential, for not being generally known to the public or to the other persons who can obtain economic value from its disclosure or use and is subject to efforts that are reasonable under the circumstances to maintain its secrecy. The Client agrees that access to Confidential Information will be limited to those employees or other authorized representatives of the Client who need to know such Confidential Information in connection with their work related to this Agreement. The Client further agrees to inform such employees or authorized representatives of the confidential nature of Confidential Information and agrees to take all necessary steps to ensure that the terms of this Agreement are not violated by them.
    
18. Support Ticket Service Requests: As a pre-existing Client, you will have access to our support ticket system and can also open/reply to tickets by emailing us or contacting us via Telegram, Slack, or any other messengers.  By opening a ticket to request assistance, or service, or ask consulting questions, you are authorizing our support team to assist you with those needs.
    
19. Server Management Refund Policy: Refunds for contracted managed services, contracted managed services not yet rendered, and associated products are completely at the discretion of IAG.  If the situation is such that IAG considers a refund of some form appropriate, fees (such as processing fees, services rendered, consulting, etc.) may be deducted from the total refund.